Innsworth, United Kingdom

B CO, AFNORTH BN, USANATO BDE

Admin Agent & Newcomers’ Support Guide

(Last Updated April 2021)

Contact Information

B CO Commander Cell: +32 (0) 4788 08087

1st Sergeant Cell: +32 (0) 4708 72529

B CO, AFNorth BN

+32 (0) 4767 61603

Supported Organization

ARRC NSE

NATO RAPID DEPLOYMENT CORPS - UK

NATO HQ Allied Rapid Reaction Corps, United Kingdom

U.S. Contingent Welcome Book

Last revised Aug. 5, 2020

Welcome and congratulations on being selected for this post. This is not an

easy PCS; take the time to read this packet in its entirety and stay closely

connected with your sponsor. We look forward to you joining the team.

Table of Contents

hapter 1: Working in NATO and HQ ARRC

(Introduction, Background,

Structure)

Chapter 2: Before You Arrive

Chapter 3: Arrival and In-processing

Chapter 4: Driving in the UK

Chapter 5: Housing

Chapter 6: Medical and Dental Care

Chapter 7: Childcare, Schools and Adult Education

Chapter 8: Pet Travel and Veterinary Services

Annex 1: Newcomer Checklist

Annex 2: Sponsor Checklist

ARRC official website: https://arrc.nato.int

ARRC Official Facebook: https://www.facebook.com/AlliedRapidReactionCorps/

PCSin

to the ARR

Checklist

Prior to Official Orders

Attend overseas moving workshop at losing

installation

Gather questions for sponsor

Ensure all forms of Identification are current

for

all family members (renew if needed)

Obtain Wills and POAs

Apply for Personal Passports (If you don’t

already have them)

Ensure your pets are allowed in the UK and

research entrance requirements

Complete any pending professional or personal

requirements in the US (i.e. medical/dental work,

official photos, car repairs, etc.)

Once Official Orders are received

o Ensure you also receive NATO Orders

o Schedule overseas medical screening for all

family members to include: EFMP, vaccinations,

etc.

o Schedule appointment with Transportation

Management Office

o Start to Ident

ify property for each of

three possible shipments

 U

naccompanied Baggage

 Household Goods

 Non-Temporary Storage

o Apply for No-Fee Passports for Family

Members/Official Passports for Soldier

o Schedule appointment for Vehicle shipment (if

desired)

o Ensure verification of title or release

letter from lien holder

o Contact U.S. financial institutions for updated

chip/pin credit/debit cards

o USAA

has Overseas PCS program

o Work with Sponsor to schedule temporary lodging in

the UK

Three Months Out

Notify US housing property

manager of move

out date

Develop relocation spending plan

Receiving your entitlements (Dislocation

Allowance, Temporary Lodging Allowance,

Overseas Housing Allowance, and Cost of Living

Allowance) will take a few months to receive

Ensure Government Travel Card is valid and

limit is

increased to $10K

Two Months Out

Book flights with Official Travel

UK Army provides transportation from

Birmingham, Bristol, and London Heathrow

Airports.

If travelling with pets you must come

through London Heathrow.

Complete all annual required training. (350-1, Anti-

Terrorism, etc.)

Contact Insurance Companies

Ship Unaccompanied Baggage

Check phones to see if they are unlocked and

able

to be used in the UK

Schedule vet appointment to pre check all

requirements such as vaccines and microchip to

ensure paperwork is in order

Apply for a military star card (if you don’t have

one), it is needed to get a fuel card in the UK.

One Month Out

o Ensure all travel arrangements are still valid

o Prepare to hand carry important documents (i.e.

passports, orders, medical records)

o Have sponsor set up PSC Box at the National

Support Element (NSE)

Schedule final vet appointment to complete health

certificate

One to Two Weeks Out

Arrange for rental car/shuttle service at

losing installation and in UK (if needed)

File change of address with USPS to PSC Box

Mail any “first need items” to the PSC box in the

National Support Element at the ARRC

Research Links (as needed)

o Housing in the UK

o www.rightmove.co.uk

o www.zoopla.co.uk

o Each letting (rental) company has their own

website with their listings

o Traveling with Pets

o https://www.gov.uk/take-pet-abroad/overview

o http://www.silverbirchpetjets.com/

o Schooling Options in the UK

o Look on the housing sites above for schools in

those areas. Many public schools will be

oversubscribed, this can be worked through

appeals pro

cess with school liaison team

o Private school options are available and will

generally not be overbooked. Currently NDSP is

paying for private

school for Year 1

(kindergarten) and above

Chapter 1: Working in NATO and HQ ARRC

“Audentis Fortuna Iuvat”

Fortune Favours the Bold

Introduction

The Allied Rapid Reaction Corps (ARRC) is the land component of NATO’s Rapid Reaction Forces

under the permanent operational command of the Supreme Allied Commander Europe (SACEUR).

HQ, ARRC is a highly capable multinational NATO headquarters. It is fully ready for rapid

deployment worldwide within five to thirty days and contains dedicated and integrated support to

sustain and protect the headquarters once deployed.

The ARRC consists of military and civilian staff from contributing nations. The ARRC is trained,

prepared and ready to deploy within days anywhere as directed by SACEUR to undertake combined

joint military operations

ranging the full spectrum of operations.

HQ, ARR C’s Mis s ion (as of April 2020):

HQ, ARRC, is to be prepared to deploy under NATO, EU,

national or multinational requirements as:

• Corps HQ

• Land Component Command HQ

• Theatre-level Joint Task Force HQ

HQ ARRC

HQ ARRC is currently located in Imjin Barracks, Innsworth UK with a peacetime establishment of over

400

personnel. It comprises staff from contributing nations (Albania, Canada, Croatia, Czech

Republic, Denmark, Estonia, France, Germany, Greece, Italy, Latvia, Lithuania, the Netherlands,

Norway, Poland, Portugal, Romania, Spain, Turkey,

United Kingdom, and the United States). As the

Framework Nation, the UK provides the infrastructure, administrative support, communications and

60% of the staff.

Background

The ARRC was born out of NATO’s Strategic Concept, endorsed at the Rome Summit in 1991. It was

activated in

Bielefeld, Germany the following year, and subsequently it was moved to Innsworth, UK

in 2010. For over a decade, HQ, ARRC was NATO’s only high readiness corps headquarters. As a

result of the ARRC’s success, six similar HQs have been created. Currently the ARRC consists of a

standing headquarters and beneath it can be as many as four assigned

divisions, plus a number of

independent brigades as well as corps troops. When not acting as the land component to the NATO

Ready Force (NRF), the ARRC has no dedicated troops of its own. However, it retains training

affiliations with several NATO member-state divisions and smaller elements. HQ, ARRC trains and

conducts operations with other force elements from across the Alliance, demonstrating military

capability and political will from the outset. Under the direct command of Supreme Allied Command

Europe (SACEUR), HQ, ARRC is at a permanent state of high readiness. HQ, ARRC is trained and

prepared to deploy anywhere as the NATO spearhead.

HQ ARRC Structure

The Commander, ARRC (COMARRC) and Chief of Staff, ARRC (COSARRC) are UK lieutenant and

major generals and the Deputy Commander (DCOMARRC) is an Italian major general. The other

appointments, as with the training and exercise costs, are shared among the contributing nations.

ARRC Operations

The ARRC is expected to undertake combined joint military operations across the entire spectrum of

conflict. The existence of the ARRC as a multinational Corps or Land Component Command, and the

commitment by the contributing nations, demonstrates NATO’s resolve to counter any aggression

against a member state. The ARRC is also prepared to reinforce other NATO or national formations

as required. The speed and flexibility of the ARRC allows it to deploy rapidly to any potential trouble

spot to assist in-place national forces or delay an aggressor until the arrival of additional long-term

forces.

Customs and Courtesies

The US personnel render appropriate military courtesies to senior officers of all NATO nations.

Additionally, when a senior officer enters your work area, you should stand and recognize his or her

presence. That being said, it should be understood that different nations have different customs

with regard to saluting.

In the British Army, for example, it is common for an enlisted man to only render a salute the first time

in a duty day that he sees an officer, and then again in the afternoon. But this is only the official

policy, which is greatly modified by

individual “regimental traditions.” Accordingly, sometimes they

may not render a salute at all but instead walk at a position that looks like ‘attention.’ It all depends

upon the customs and courtesies of their individual unit. (The Turks, Germans, and Italians are,

generally, more like the US in this regard. If it moves, and it outranks you, salute it.)

When in the Imjin Briefing Center (the IBC) for a “Scale A” (all hands) event, the Corps Sergeant

Major will call the room to “ Sit Up,” do NOT STAND UP. You will see the British come to a stiff-

armed position of attention, while seated. This is their norm.

Consumption of Alcohol

Consumption of alcohol has recently been updated by the UK Army and adopted by the ARRC.

Alcoholic beverages will not be consumed prior to 1800 Monday to Friday and prior to 1400 on a

Weekend. Exceptions to this (i.e. Imjin Music Festival, National Days, etc.) will be requested through

appropriate channels.

Social Activities and Organizations

American Spouses Coffee Group. The US spouses have a “coffee” meeting generally

monthly where information is distributed. These usually take place at restaurants and/or

pubs in the general area. The group also uses a WhatsApp Chat channel to help with

communications and morale support when US Soldiers are deployed or on exercise.

The ARRC Social Club (ASC), a pan-HQs spouse group, holds a coffee morning at the

Officer's Mess monthly from 10:30-12:00. This is an informal multinational group. ASC

distributes a monthly newsletter and once each month holds a luncheon that is hosted by a

different nation each time. AIC’s major fundraiser is the International Food Festival

wherein all nations are asked to participate. (Strongly recommended for spouses)

The Officer’s Mess is similar to our Officer’s Club but with a BOQ associated with it. Many

British Army Soldiers and Officers spend the work-week living in a room in the Mess, and

travel “home” to their families on the weekend. This is normal in their Army. Because of this

situation, the Mess serves three meals a day.

Additionally, the Mess hosts other events throughout the year, which includes summer and

winter formals (usually Black Tie/Tuxedos, or Dress uniforms), Burns Night, and Oktoberfest,

as well various informal events.

Attendance by you and your spouse is highly encouraged.

Warrant Officers and Sergeants Mess (WOSM) is similar to our NCO Clubs in the states. The

WOSM also has a similar BOQ/BSQ associated with them. The WOSM also serves three

meals a day, has a small bar and a recreation area available to members. They also hold

similar events as those in the Officer’s Mess throughout the year, and attendance is highly

encouraged as well.

The British place a strong distinction between Officers and NCOs. Only on one night per year

do the two messes formally join for drinks.

ARRC Manning and Holidays

HQ ARRC employs a manning designation system to ensure that the headquarters is manned to

appropriate levels during various periods of the year. HQ, ARRC, as determined by the Chief of Staff,

(COSARRC), will adopt one of four manning levels. These levels are updated annually and posted

on the ARRC Intranet.

Full Manning. During designated exercise periods and other key events, the HQ ARRC will

be fully manned. In such periods, only minimum numbers of staff are to be away on courses

or training. Leave is not normally permitted during these times.

Routine Manning. For most of the year, the ARRC is on routine manning. With Deputy Chief

of Staff Operations (DCOS OPS) and Branch Chief’s approval, personnel may take leave

during routine manning periods. Deputy Chiefs of Staff (DCOS) and Branch Chiefs must

ensure that sufficient personnel are present conducting normal business.

Minimum Manning (Maximum Leave). During Minimum Manning, HQ, ARRC is to be

manned at minimum levels to permit the maximum number of personnel to take leave.

Generally the U.S. is not granted our federal holidays due to keeping in line with UK

holidays and minimum manning. The U.S. senior does grant exceptions to Thanksgiving

and Independence Day.

Stand Down Manning. Over the Christmas / New Year leave period, designated long

weekends and days designated as HQ, ARRC Holidays, all HQ staff (less Staff Duty Officer

(SDO) and Duty NCO) will stand down.

Chapter 2: Before You Arrive

Your Sponsor

Since Imjin Barracks does not have all the services of a US Military Post, your sponsor will play a

pivotal role in

preparation for your arrival and during the first few weeks after you arrive. Your

sponsor may contact you directly before you receive official notification, take the time to develop a

good relationship and establish communication links with your sponsor. You will find that email is

probably the best method to communicate based upon the time zone differences and personal

availability. The HQ, ARRC has a Facebook page that can be accessed so that you and your family

can see what events are ongoing or may be occurring upon your arrival. When communicating by

phone/SKYPE/VODAFONE, remember that Imjin Barracks is 5 hours ahead of the US East Coast

and 8 hours ahead of

the US West Coast.

Prior to arriving, ensure you provide your sponsor with the appropriate information such as: your flight

arrival date, time, flight number, number of family members, pets (if applicable), amount of baggage

you have, TDY enroute info, travel arrangements and contact numbers. It is highly recommended

that you fly into

Birmingham International Airport because it is closer to Imjin Barracks. You may fly

into Heathrow International Airport (HIA) as well, just be aware that the travel time from HIA to Imjin

Barracks is approximately 2- 2.5 hours. If you are traveling with pets, your only option is HIA. Your

sponsor will exhaust all means to coordinate for transport (van from the UK Army) to pick you and

your family up at the airport. An US representative will also be present to greet you upon arrival.

Please ensure your branch managers annotate port calling into either of the above airports. In the

past, when the ARRC was in Germany, the port call has been Belgium.

Getting established can be a lengthy process, do not rush to come to work. The ARRC will still be

here. Priority is establishment of your household!!

Calling from the US to the UK

When telephoning from the US to the UK:

Direct Access: 011

Country Code: 44

Area Code: 4-digits (xxxx)

Telephone Number: 6-digits (xxx-xxx)

Your number: (011) 44 xxxx-xxxx

UK DSN Access: 314-xxx-xxxx

Commercial numbers advertised for use within the UK will start with a “0.” For dialing from outside the

country, replace the “0” with the country code “44.”

Passports/Visas

Contact your military passport office immediately upon receipt of your orders. No-Fee passports will be

required. No-Fee passports are only authorized for entrance into the UK. You will need a tourist passport

for travel in and around Europe.

Visas are no longer needed for family members. Families must schedule an appointment at RAF

Croughton Passport Office to apply for Vignettes added to their No-Fee passports after arrival. This is

an important process since the UK has left the European Union. Vignette photos can be obtained at a

local Timpsons shop. Please ensure that your losing installation is aware of this and they do not have

you apply for your Visas.

Pets- see Ch. 8

Move Preparation

The Furnishings Management Office at RAF Croughton has the following loaner furniture available to

request if your household goods have not arrived from CONUS. Note: these items are loaned for a

maximum of 90 days.

Bedframe, Double (1)

Bedframe, Single (1)

Chair, Dining (Max 6)

Chair, Easy (2)

Chest, 2dwr, (1 per

dependent)

Chest, 4dwr, (1 per

dependent)

Chest, 5dwr, (1)

Crib, Toddler/Large (1 per

dependent)

High Chair (1 per

dependent)

Lamp, Table 240V (1

per table)

Mattress, Double (1)

Mattress, Single (1 per

dependent)

Mirror (1)

Nightstand (2)

Sofa (1)

Table, Coffee (1)

Table, Dining (1)

Table, End (2)

The following items are available to request free of charge once you move into your PERMENANT

residence. Ensure the owner and the property supports such items. Note: these items are loaned

for the duration of your tour.

Dryer, Clothes, Condenser

(1)

Range 18” Cooker (1)

Range 24” Cooker (1)

Refrigerator, Freezer/UK

(1)

Upright Freezer (MFH) (1 if

available)

Washer, Clothes/UK (1)

Transformer (2)

Wardrobe Folding (1 per

dependent)

To arrange for loaner furniture you will need: PCS orders (with dependents), furniture request form,

authorization for payroll deduction, landlord/letting agent concurrence, pet owner/smokers form, copy

of lease (signed).

The Furnishings Management Office Customer Service contact details are:

DSN: 314-236-8758

Comm: 01280-708758

Email: 422ces.ceacf@us.af.mil

Hours of operation: Mon - Fri 0800-1200 / 1300-1500 (Office closed 1200-1300 for lunch)

Transformers

Since all electricity is 220 volts with a three prong plug, you will need transformers to operate your

110V appliances. Ensure you check your appliances to determine if they are dual voltage-that is,

they can operate on 110V or 220V.

Appliances

Many people who come to the UK prefer not to use certain 110V appliances because they require

transformers. In particular the high wattage drawing items such as microwave ovens, coffee makers

and toasters are placed in storage, sold or given away. Due to counter space availability, a large

transformer is a cumbersome item in a moderate to small-sized kitchen. These items can be replaced

with 220V items in the UK. Note: Appliances which have timers/clocks do not

work on transformers

(i.e. bread makers) and heating appliances work slower, and the motor will eventually burn up due to

incorrect voltage supplied.

Preparing Financially

The initial startup costs for getting settled in the UK can be higher than in most locations, so financial

planning for your move is important. There are a few steps that can be accomplished prior to your

arrival that will ensure a smooth transition. Do not bring US cash and exchange at airport or

exchange centers. The exchange rate is .20 cents lower than international rates. If you would like to

obtain pounds prior to arrival, purchase them at a local bank in the US.

General Info

Due to UK/European Union banking law, it is often difficult to open new bank accounts, investment

accounts, or mutual

funds in the US after arriving in the UK. You may continue to use accounts

opened prior to your arrival with no problems.

You will be establishing a local British Sterling account upon arrival with the assistance of your

sponsor. Most banks will allow Soldiers to establish an account with their Passport (as proof of

identity), temporary address (hotel) (bring a statement from the hotel addressed to you there), and a

copy of your military orders. The US National Support Element will provide you a reference letter

with address you can use.

Writing a check from your US Bank account to your UK account can take from 5 days to 4 weeks.

Additionally, wire transfers can be costly. One of the easiest solutions that several families have used

is temporarily increasing their withdrawal limit from their US Bank and withdrawing GBP from a

cashpoint (ATM) in the bank and immediately depositing it into their UK account.

The UK has used Chip and Pin for all debit and credit cards for several years and is now going to

contactless cards. Try to ensure that prior to your arrival that you have a chip and pin card from your

US Bank and that it is activated.

Banks

Community Bank, a subsidiary of Bank of America, is located at RAF Croughton (90 minutes from

Imjin Barracks) and the easiest bank to establish an account. Since it is not a foreign bank, DFAS

will directly deposit money into this bank. Unfortunately, Community Bank is not the most user-

friendly bank for the following reasons:

•

Very limited online banking services. Online money transfers from a US Dollar account to a

British Sterling account take 5-7 business days. Transfers can be completed within 24

hours via telephone fax or email with digital signature.

•

Exchange rates are not good (they are 0.4 points lower than rates listed on NY Stock

Exchange).

•

Do not provide Chip and Pin card (UK version of a credit card; some businesses only accept

these).

•

Can only withdraw British Pounds from your British Sterling account via a Community Bank

ATM. If you use your ATM card to withdraw money from a local ATM, it will take the money

from your US Dollar account and charge the Community Bank exchange rate and a foreign

conversion fee.

Lloyds Bank will allow Soldiers to establish a UK account with the documents listed earlier:

•

Sponsor can set appointment up for you prior to arrival

•

No set-up fees for a basic account

•

Offers direct debit for payments

•

Chip and pin and contactless cards available

•

No transfer fee from Lloyd’s on transfers into account from US Banks

HSBC will allow Soldiers to establish an account at a UK branch with the documents listed earlier:

•

No set-up fees for a basic account

•

Offers direct debit for payments

•

Chip and Pin cards available

•

£8 transfer fee applies to electronic funds transfers if the money arrives in the account in US

Dollars and £6 if the money arrives in account in British Pounds

•

No transfer fees if you deposit cash (Pounds or Dollars) and will only pay exchange rate.

•

Checks drawn on a US bank take at least 5-7 business days to clear (this also applies to

Community Bank) and cost £8

•

Has US branches and can set up accounts for the UK before you PCS. Soldiers have done this and have

found it very useful, may require to change direct deposit

One Recommended Option for Banking in the UK (HSBC)

Once you have official orders, but at least a month prior to departing the United States, you can open a

US HSBC account online (www.us.hsbc.com). Once your US dollar account is opened, you can utilize

HSBC’s International Banking to open a Great Britain Pound (GBP) account prior to departing the

United States (https://www.hsbc.co.uk/international/moving-to-the-uk/). This international banking

service will send you your UK debit card to a US address, allowing you to activate your account prior to

arriving to the UK. One significant benefit of having these two HSBC accounts is the ability to utilize

Global Transfers between the accounts to transfer money from USD ($) to GBP (£) at the current

exchange rate, on the same day, and without fees (https://www.us.hsbc.com/online-banking/move-

money/global-transfers/). However, in order to fully realize these benefits, you must be a “Premier”

HSBC member. The easiest way to ensure “premier” status is to change your MyPay direct deposit to

arrive in your new USD HSBC account. This website outlines the requirements for HSBC Premier:

https://www.us.hsbc.com/premier/

Step by step Guide:

1. Ensure Premier eligibility (direct deposit pay into HSBC US)

2. Open HSBC US Premier checking account

3. Open HSBC UK Premier checking account

4. Establish Global Transfer link between USD and GBP accounts

Other banks include Barclay’s and Holt’s Bank.

You may obtain more information at the following web sites:

https://www.dodcommunitybank.com/

http://www.lloydsbank.com/

www.hsbc.co.uk

www.barclays.co.uk

http://www.rbs.co.uk/holts.ashx

Initial Fees

You will encounter a number of fees upon arrival in the UK. The list below depicts some of the costs

you will incur:

•

Hotel/Apartment Rentals (for up to 21 days). Refunded. Details to follow during in-processing

•

Vehicle Conversion to meet Ministry of Transportation requirements: £200-£700 can be as

high as 1500 depending on the make and model of the vehicle

•

TV License: £150.00 per household for color TV

•

First Month Rent - you are entitled to receive a 1st month rent advance which you will pay back

within 12 months.

•

Security Deposit (usually equal to at least one month’s rent) you are entitled to receive a security

deposit advance which you will pay back upon move out

The British pound rate changes daily, check online for the latest rate.

US Banking

For your US Bank account, if you bank with USAA let them know that you are PCS’ing overseas and

they will walk you through the steps for your bank accounts and any other products that you have

with them. They will also lower the interest rates on your credit cards to 4% and won’t charge you

foreign transaction fees for at least the first year. If you do not bank with USAA, contact your financial

institution to see if they offer similar services.

Items to Hand Carry

You should have orders and accompanying paperwork with you when you travel. If your spouse or

children are traveling separately, they should carry their own set. Also, carry important financial

papers, proof of auto insurance, birth and marriage certificates, social security numbers, ID cards,

passports for service member and all dependents (both tourist and official/no-fee), custody papers,

adoption papers, vehicle ownership, registration and licensing papers, school transcripts, medical,

dental/shot records, current medical exam for each child to prevent delays in school, CDC and sports

program enrollment. Also, ensure that your bank will allow you to withdraw GBP from local cashpoints

(ATMs) upon arrival.

Unaccompanied Baggage

This is the shipment of airfreight to the UK that is available within 35 to 45 days of shipment. Check

with your

transportation office for the proper weight allowances, and how long the shipment will take

to arrive. Make

sure you are under your weight limits so that it will be airfreighted, and ship it early

so that it is here when you arrive.

Below are some items people include in unaccompanied baggage:

Clothing

•

Some of the next seasons clothes, since your household goods may be delayed in arriving

and the season may change unexpectedly early

•

Uniforms, boots, and other military items

•

One or two church and/or evening dresses; dress blues

A TV and DVD/VCR and your favorite movies

•

You can borrow AAFES VHS first run American movies from the NSE and can buy them at

RAF Croughton, our closest USAF Base. If you have a multi-system DVD/VCR that is

capable of playing both US and European videos, then you may also rent videos from the

British stores. If you do not have a multi-system VCR player, you will not be able to play

European videos.

Other Items

•

Children’s toys, books, games, DVDs (note that US DVDs are not compatible with UK DVD

players and vice versa, so also pack your US DVD player)

•

Books, exercise equipment, bicycle, or entertainment/hobby items for yourself

•

Bathroom towels bed linens (blankets/pillows), and dish towels

•

Dishes (preferably non-breakable), pots and pans, silverware, cooking utensils, cookbooks

•

Small appliances: coffeepot, radio, CD player

•

Broom, dustpans, mop and/or vacuum

•

School items such as back packs and supplies

•

Baby furniture: crib or playpen, walker, etc.

•

Any items that might make your quarters feel more like home until your household good

arrive, pictures, a vase for flowers, etc.

•

For receipt of unaccompanied baggage and household goods contact the Personal Property

Shipping Office. For prompt service, make an appointment in advance. If at any time you need

assistance or experience doubt about the quality of service you are receiving from the contractor,

contact the Personal Property Shipping Office immediately. Don’t wait for the packers to leave

to make your inquiry.

•

This is a full Joint Travel Regulation (JTR) shipment area. Personnel are authorized to

ship their full weight allowances.

•

Some families will hand carry or mail to the PO BOX their children gaming systems (X-

Box/Wii) so that it’s available in the hotel or apartment.

Long Term Storage

Long Term storage in CONUS should be listed in your orders, if not, contact your local transportation office for

more details. Because the homes in the UK are typically smaller than what one is accustomed to in the states, it is

recommended that you store some of your furniture (formal dining/refrigerator/freezers/formal living

area/riding lawn mowers/anything that is not dual voltage you can live without (Christmas lights)/washing

machine and dryer, etc.) into long term storage. It’s recommend to bring mowers and weed eaters, to avoid

purchase here, if you have a garden. RAF Croughton does provide two large transformers which may fit your tv

and other items but is not powerful enough to operate vacuums and other items.

Rental Car

Rental cars are available in and around Imjin Barracks upon your

arrival. Listed below are car rental agencies with their postcode

(address):

National Car Rentals- Gloucester (GL2 5JA)

Avis Rent a Car- Gloucester (GL1 2SG)

Thrifty Car & Van Rental- Gloucester (GL1

5 SY)

Hertz Rent a Car- Cheltenham

(GL51 0TF)

Midland Vehicle Rental- Cheltenham (GL51 8HF)

Sponsorship and Housing

The US government housing does not exist at Imjin Barracks. Therefore, all personnel will receive

Overseas Housing Allowance (OHA) and enter into rental contracts. You should consider two

housing options prior to arrival, UK Ministry of Defense (MOD) or renting on the economy. Renting

accommodation through the UK MOD, either a Single Family Accommodation or a room in the

Officer’s Mess/NCO Mess/Junior Ranks Mess. There is limited availability in MOD housing. Your

sponsor can explain the British Mess System. Generally, the US rents from local landlords as MoD

housing supports other NATO nations. Their housing allowances are smaller than what the Army

provides.

If you decide to rent a house on the local economy, the following websites provide information on the

types of houses available in the area: http://www.rightmove.co.uk ; http://www.zoopla.co.uk

Begin the search by entering Innsworth into the box following “Find property in.” Then choose

Innsworth, Gloucester, Gloucestershire and select “To Rent.” On the following page, enter your

specific requirements. Recommend limiting the search radius to 10 miles initially due to travel times.

Your sponsor will assist you in looking for places, but the rental

market is volatile and the “good”

homes typically Rent (LET) relatively quickly. Be prepared to stay in your temporary lodging/billeting

for at least 15 days. Or you can select Cheltenham as a search parameter.

Temporary Billeting

There are a number of temporary rental/holiday/letting properties available in the vicinity of Imjin

Barracks. However, costs need to be considered. OCONUS temporary housing costs are covered

with Temporary Lodging Allowance (TLA) not Temporary Lodging Expense (TLE). Determining your

authorized TLA can be complicated and based on a number of factors as described in the defense

travel FAQs (link http://www.defensetravel.dod.mil/perdiem/faqtla.html). It is important that you renew

your TLA every 10 days. RAF Croughton’s TLA policy is posted on the US website. Note, make sure

you are inside your TLA allowance before you choose a temporary lodging.

Here is a list of possible apartments:

http://www.q-let.co.uk/ (highly recommended by all that have PCS’d here and used them)

http://www.holidaylettings.co.uk/

http://www.holiday-rentals.co.uk/

** Other rentals can be found if you look for temporary lodging in Gloucester or Cheltenham on google,

bing, etc.

Mail

As your arrival time draws near coordinate with your sponsor to establish a P.O. Box with an APO

address at the US NSE. All US personnel have a P.O. Box and this serves as your permanent mailing

address. You can mail boxes to yourself, thus limiting the amount you have to travel with in the

airports. Keep in mind that if you’re deployed or you’re moving from another APO address, it is free to

send letters, boxes, and packages from APO to APO.

Address:

First Last Name

PSC 38, Box XX

APO AE 09403

Chapter 3: Arrival and In-processing

Your Arrival

When making your travel plans you must ensure that you and your family members are Port Called

into the necessary airport for your needs as described in the previous chapter. This has been an

issue with some Soldiers orders in the past, with a Port Call into Brussels, Belgium and then follow

on to the UK. This can be easily corrected by contacting your branch representative at Human

Resources Command for an amendment to orders. Please ensure you keep your sponsor or the US

NSE informed of your plans.

As long as you have made arrangements with your sponsor, he/she will be waiting for you just

outside of Customs with a driver and vehicle from the ARRC Support Battalion to bring you to Imjin

Barracks. If transportation from the ARRC Support Battalion cannot assist, then the Sponsor will

coordinate with NSE for other transportation options.

Reporting Procedures

Sponsors will bring new ARRC personnel to the US National Support Element (NSE) to start in-

processing on the first duty day after arrival. If the Soldier and family arrive on the weekend/holiday,

then the Soldier and sponsor need to come the very next working day. Be prepared to turn in the

following documents:

- copy of orders - DA 31

- flight itinerary - receipts for travel voucher - government credit card information

- lodging address and phone number - copy of last evaluation report

- APFT Card - Weapons Qualification Card

- family information (birthdays and anniversaries)

The NSE will issue a copy of the in-processing Checklist to the new Soldier. The sponsor will then

assist the new Soldier through the process including escorting him/her to RAF Croughton to in-

process there.

Ration Card

The Commander’s Support Staff office at RAF Croughton issue ration card for coffee, cigarettes and

spirits purchases as well as Value Added Tax (VAT) exemption on products and services through

certain vendors that are over £100. One example of where this VAT exemption can be used is if you

ship a vehicle from the US when you get it

converted to UK driving standards. This process will save

you 20%.

Inbound POV Shipments

Incoming POV shipments are routed through the Vehicle Processing Center (VPC) located at RAF

Mildenhall, UK where they will have to be picked up. RAF Mildenhall, is 3-4 hour drive from Imjin

Barracks. Once you pick your vehicle up you will need to complete a MOT test at a local garage and

then take the MOT test and all other documents pertaining to the vehicle to the Vehicle Registration

Office at RAF Croughton and all documents to process a temporary license allowing to operate your

vehicle in the UK. Prior to you vehicle arrival you must obtain 3AF Form 156. This is you tax exempt

document. The VPC needs this document to clear customs. Your sponsor will help obtain the appropriate

documents at RAF Croughton.

The RAF Croughton vehicle registration office will process a registration request for your vehicle that will

arrive in the mail at an address you provide. Once you receive this document, you will need to fax or return

to the vehicle registration office for Service Member Overseas License and documents you will need for a

Fuel Ration Credit Card (Through RAF Croughton AAFES). For more information, refer to Chapter 4

(Driving in the UK).

Unaccompanied Baggage/Household Goods

Delivery of Unaccompanied Baggage and Household Goods are to be coordinated through the Traffic

Management Office at RAF Croughton, Building 202 DSN: 236-8047 Commercial: 01280-708-047

Hours: Monday-Friday 0800-1630. Initial coordination should be made with this office as soon as you

arrive so you can obtain an estimated delivery date. Your sponsor will assist with this coordination.

The following is provided for planning:

Delivery of Unaccompanied Baggage: under 600 pounds 30-45 days. Over 600

pounds 45-60 days (unaccompanied baggage under 600 pounds will go by air. Over

600 pounds goes by ship)

Household Goods from CONUS to Europe: 7.5-12 weeks depending on multiple factors

(peak season for shipment, customs inspection, etc.)

Household Goods from the Pacific to the European Theater: at least 90 days

Automobile delivery has the same time line as Household Goods

Household Goods Claims

All personnel have 75 days to file the notification of damage paperwork. Call the Legal Office for

information and appointments.

Claims Office

RAF Croughton, UK

Tel: 011-44-1280-708-652

Mon-Fri (0730-1630)

Chapter 4: Driving in the UK

Dri ve r’s Lice nses

You will need to have a valid driving license issued by a US state or European nation. Ensure your

license is still valid prior to your arrival in the UK. Some states automatically extend the validity of

licenses for military members stationed overseas, but this does not apply to Family members. Check

with your state’s department of motor vehicles for further information and to renew, if needed, online.

USAFE

You must also acquire a USAFE permit to drive in the UK (3AF Form 435). To obtain this permit and

a fuel ration card, you will need to complete a computer-based test on the British Driving Theory and

receive a local conditions brief, both completed in the NSE. You can review the British Driving Theory

at http://theory-

tests.co.uk/,

http://www.direct.gov.uk/en/TravelAndTransport/Highwaycode/index.htm, you will also need a Military

Star

card to receive a fuel ration card.

Auto Insurance

You must have motor insurance before you can drive your vehicle on UK roads. Third party insurance

is the legal minimum. This means you’re covered if you have an accident causing damage or injury to

any other person, vehicle, animal or property. It doesn’t cover any other costs like repair to your own

vehicle.

See http://www.direct.gov.uk/en/Motoring/OwningAVehicle/Motorinsurance/DG_067630.

Insurance Companies

Some stateside companies will

continue to insure you overseas, such as USAA and GEICO, which

can be contacted once in country through a UK 0800 number. The best advice is to shop around and

compare prices. Most personnel choose to stay with US Insurance Company that they have prior to

PCS as rates are more competitive.

POV Pickup & Registration

Vehicles shipped from CONUS to the UK can take 30-60 days. Once the vehicle arrives, you will

need to complete a MOT test at a local vehicle garage and take the MOT test and all other

registration documents to RAF Croughton Vehicle Registration Office to begin the process of

registering your vehicle in the UK. *Note, depending on the required modifications, you may be able

to operate your vehicle with a pending appointment. The modifications are usually head beams and

rear fog lights. Total cost typically under 400 pounds. You are typically authorized 30 days to

complete all modifications needed. If there is time, research if it is possible to transform your vehicle

in the US, this will save you tons of money. Key aspects are rear amber turn signals, amber side

lights, rear fog light. This leaves the adjustment of the headlights here in the UK.

Step 1

Upon arriving, visit https://www.pcsmypov.com/ to find the whereabouts of your vehicle. If your

vehicle has arrived to the RAF Mildenhall VPC then you will receive a notification email from them.

Initially, your vehicle will be quarantined. You will next need to get a Customs & Excise (C&E) Form

941. To get this form, bring your stateside vehicle title or registration, military/civilian ID card, and

orders to the Pass & Registration office at RAF Croughton and they will process the necessary

paperwork to ensure your vehicle is imported into the country tax-free. These forms need to be

completed before the RAF Mildenhall VPC will release your vehicle for pick up.

If you are driving into the UK from the continent, then your first step is to go to your local Vehicle

Registration office and de-register your vehicle before departing your current home station. Note that

if your existing registration will expire 90 days or less after you de-register, you will be required to pay

an additional $30 registration fee; otherwise de-registration is free. You will be issued shipping plates,

valid for 90 days, which you may use to drive your vehicle to the UK.

Step 2

In order to pick up your vehicle, you will need the following:

- a valid UK Certificate of Motor Insurance (policy letter or green card does not count) ID card

- Vehicle Inspection and Shipping form (DD Form 78)

- 3AF Driving Permit (3AF Form 435)

- stateside driver’s license

- military/civilian ID card

- your white copy of the Customs and Excise Form 941.

You will have to remove any previous base installation decal from your vehicle. RAF Croughton

Vehicle Processing will provide all of these documents from the Step 1 visit.

Note: From RAF Mildenhall, you will place your stateside plates back onto your vehicle and drive

with the stateside plates until the vehicle is fully registered and you have UK plates. It is illegal to

drive without plates and you may be fined.

By the law, you have 30-days to make sure your vehicle is roadworthy and adjust your lights to

conform to UK requirements. During this 30-day period, you may drive around with your current

license plate. These are the standard changes required to US-made vehicles

your vehicle is less than 3 years old, a personal import, a left-hand drive vehicle, or other vehicle not

type-approved

for use in the UK, it must undergo a Single Vehicle Approval (SVA) inspection;

otherwise it will require a yearly Ministry of Transport (MOT) inspection.

Note: If your vehicle fails its inspection or you do not get it inspected after the 30-day period, it must

be stored or parked off-road until it passes the required inspection. Driving is only permitted to and

from a pre-arranged inspection.

Step 3

Take the following documents to Pass & Registration at RAF Croughton for UK registration:

•

C&E Form 941 (pink form) or de-registration from Germany

•

UK Certificate of Insurance (not green card or policy paperwork)

•

Inspection Certificate (MOT or SVA) (ensure VIN is accurate)

•

Certificate of Registration or Title (Marriage certificate required if not in the sponsor's name)

The Pass and Registration office will forward the original documents to DVLA for request for your first

year’s road tax disc and British vehicle registration document.

Step 4

It is your responsibility to have the plates made. The best place to have them made is at RAF

Croughton “Arts and Crafts center” COMM: 01280 708446. Put them on the vehicle as soon as

possible. You will need to have your documents from DVLA to order the plates. Cost currently

under 20 pounds. Plates can also be aquired at most dealers, especially if you need customized

size. For more information go to:

http://www.direct.gov.uk/en/Motoring/PersonalisedRegAndNumberPlates/DG_4022573. These

plates can be made by any local auto dealer and will save you a trip to RAF Croughton.

You will then receive the V-5c Registration document (4-page blue document) about 7 to 10 days

later.

Step 5

Finally, return to RAF Croughton Pass & Registration with your UK plate number, V-5c

registration form, proof of insurance, ID card, USAFE driver's permit, and MOT/SVA Certification

to update the back side of your driving permit with your new UK license plate number.

Step 6

Take all documents to the RAF Croughton PX along with your Military STAR Card to complete

documents for an AAFES Fuel Credit Card. This fuel credit will allow you to purchase fuel on the

economy at select gas stations at a US rate.

POV Claims

You have 60 days to claim any damages on your vehicle.

RAF Croughton VPC

Tel: 011-44-1280-70-8611

Mon-Fri (0730-1600)

Any damages noted at the time of vehicle pick up must be recorded and verified at the time of

pick up. Call the legal office for further information. If you have any comments or questions

please contact Pass and Registration at Croughton. DSN: 236-8611 COMM: 01280 708611.

Children Safety Seats

It is the driver's responsibility to ensure that children under the age of 14 years are restrained correctly

in accordance with the law. All children travelling in cars must use the correct child restraint until they

are either 135 cm (4' 5") in height or the age of 12 (whichever they reach first). Afterwards, they must

use an adult seat belt. There are very few exceptions, and the main ones are set out below.

Children up to 3 years old

In the Front Seat: The child MUST use the correct child restraint. It is illegal to carry a child in a

rear-facing child seat in a front seat that is protected by an active frontal airbag.

In the Rear Seat: The child MUST use the correct child restraint. In a licensed taxi or licensed hire

car, if a child restraint is not available, then the child may travel unrestrained in the rear. This is the

only exception for children under 3, and has been introduced for practical rather than safety reasons.

You should always think about ways to make sure that a child seat is available.

Children aged 3 and above, until they reach either their 12th birthday or

135 cm in height

In the Front Seat: The child MUST use the correct child

restraint

In the Rear Seat: The child MUST use the correct restraint, where seat belts are fitted

There are three exceptions where there is not a child seat available. In each case the child MUST

use the adult belt instead. They are: In a licensed taxi or private hire vehicle, if the child is travelling

on a short distance for reason of unexpected necessity, if there are two occupied child restraints in

the rear which prevent the fitment of a third

Children over 1.35 meters in height or who are at least 12

years old

In the Front Seat: The adult seat belt MUST be worn

if available

In the Rear Seat: The adult seat belt MUST be worn if available

Passengers over 14 years old: Adult seat belts must be used. It is the responsibility of the individual

passenger to wear a seat belt if one is available.

Motorcycle Requirements

If you are a motorcyclist or think you might be interested in motorcycling while stationed in Europe,

there are a few things you should know first before making any riding plans or financial obligations.

You must complete a Motorcycle Safety Foundation (MSF) approved safety course in order to get the

required motorcycle endorsement on your USAFE driver's permit before you can ride your

motorcycle in Europe. The frequency and availability of student slots are limited. You are highly

encouraged to attend one of these safety courses the MSF offers at your stateside location prior to

PCS’ing here to avoid any unnecessary delays in licensing. See your base safety office for details.

Motorcycle refresher training is required every 3 years.

V5c Renewal

About 15 days before it will expire, you will receive a renewal notice in the mail. Bring the renewal

notice, current UK

certificate of insurance, V5c, current MOT, and a banker’s draft for the required

amount of road tax (6 months or 12 months) to the Pass & Registration Office in Croughton. They

will send in the package and your road tax will be returned to Pass & Registration in about 7-10

days. **Please remember that you may not drive your vehicle without paying taxes.

Tax-Free Fuel

Tax-free gasoline is rationed in the UK, although most people never exceed their authorized

amounts. Prices fluctuate with the dollar and pound rates so beware if your car is a “gas guzzler.”

You will receive 400 liters of fuel per month per authorized vehicle (one for the sponsor and one for

the spouse). In order to receive your fuel card, you must have a Military STAR Card. Consider

applying for the STAR Card prior to departure from the US to speed processing time for the Esso

Fuel Card; fuel prices on the economy are considerably higher than the tax-free rates. Application

for the fuel

card can be accomplished at the RAF Croughton PX.

Chapter 5: Housing

UK Houses

Most British houses do not have cellars or basements. If you own oversized furniture, such as an

eight-foot sofa, large dresser or king-size bed, you may find a homes with rooms large enough to

accommodate your furniture, but narrow staircases, passageways and doorways may prevent you

getting the furniture inside the home. Also note, that central heating is not common in older homes.

Most homes have radiator-style heaters attached to the walls. Carefully consider what electrical items

you ship due to the differences in electrical voltage between the US and the UK.

Housing Options

Items to understand:

•

In the UK, rentals are referred to as lettings

•

Rental property companies are called letting agencies

•

Houses are listed by postal code. A postal code, unlike a US zip code, refers to a specific

area which will

include a few houses (6-10). Houses can have numbers or names

•

Flats are apartments, semi-detached homes are duplexes (two homes with a common wall)

Detached homes are stand-alone single family homes. Terraced houses are town houses

The US Government housing does not exist at or near Imjin Barracks. There are two housing options:

1) use the UK Ministry of Defense (MOD) provided Housing within nearby residential neighborhoods

or 2) rent a house on the economy using the Overseas Housing Allowance (OHA) provided by the

Army. Your Sponsor can assist you in finding the best accommodation available. One item to

remember is that all rental and utility payments must be made by direct debit from a Great British

Pound Sterling (GBP) account from a UK bank. Landlords and utility companies do not accept

checks or credit card payments.

Overseas Housing Allowance (OHA)

OHA is defined in terms of “with dependents” or “without dependents” rates and the Soldier’s rank.

Your OHA payments

equal your monthly rental payment; you will not “pocket” money related to

housing. You can view current rates at

http://www.defensetravel.dod.mil/site/ohaCalc.cfm using

location United Kingdom, Cheltenham (INCL Imjin Barracks) (E), GB179.

UK Ministry of Defense Housing

You can rent a home (if accompanied) or a room in the Officers’ or Sergeants’ Mess (if

unaccompanied or single;

sponsors can explain the British Mess System). Families can apply for

MOD Estates housing, known as Service Family Accommodation (SFA), as a first step. Rent is

extremely reasonable, however, you do not receive the difference between your max OHA rate and

the monthly rent for MOD housing.

https://www.gov.uk/defence-infrastructure-organisation-service-family-accommodation. If you apply

for SFA, you only make the decision to accept or decline the quarters after arrival; you maintain the

ability to refuse the quarters until you sign for the keys. To enter the SFA wait list, fill out the MOD

Form 1132:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/33459/20120701Form1132

ApplicationtoOc

cupySFA.pdf.

Families pay rent to Defense Estates for MOD provided quarters. SFA homes are located in four

areas surrounding Imjin Barracks. “The Patch” (unofficial)/Innsworth (official name) is located across

the street from Imjin Barracks and is similar to living on-post in the US. The other housing areas are

in Churchdown, Tewkesbury and Gloucester and are within a 10 mile radius of Imjin Barracks. These

homes are located on the economy, but they are managed by the MOD for lease to military families.

Go to https://www.arrc.nato.int/page7715124 for more information.

Housing on the Local Economy

The housing office at RAF Croughton serves as our housing referral office. They help ensure you are

protected and you get financially compensated. The Legal Office at RAF Croughton must review all

leases to ensure the landlord includes specific military clauses. You can obtain more information

from their website at: http://www.housing.af.mil/Units/RAF-Croughton/.

RAF Croughton is also part

of the Armed Forces Housing Referral Network (AHRN). You can access AHRN at

http://www.ahrn.com.

Listed below are letting agencies that operate locally. Most web sites provide MultiMap or MapQuest

connectivity to show

where the properties are located. The postal code listed for each property will

enable use of MapQuest, Google Maps or a Satellite Nav unit to get accurate directions. Note: Not all

postings are vetted but it is a good research start point.

www.rightmove.co.uk (one of the best sites; used by most ARRC

members)

www.primelocation.co.uk

www.alexclark.co.uk

www.andrewsonline.co.uk

www.cjhole.co.uk

www.propertywide.co.uk/letting-agents/

www.falconlets.com

www.homesandproperty.co.uk/

www.hamptons.co.uk

www.hmt.co.uk

www.davidgrundylettings.co.uk/

www.morgan-associates.co.uk

www.perrybishop.co.uk/

You are strongly advised to check the websites above to get an idea of the different housing options

that may be available. Print out the homes that interest you before arrival in the UK. The turn-over

rate is very rapid and the homes you like may not be available by the time you arrive, but your initial

work will give us a good starting point on what your wants and needs are.

Before a lease is signed, have your Sponsor walk through the house with you. The US contingent’s

Deputy Senior National Representative (DSNR) will be notified on any home greater than 15 miles

from Imjin Barracks. Nothing prevents you from living far from the base, but there can be challenges

being further away from the Imjin Barracks. Just keep in mind, no matter where you live, it can be a

thirty minute drive. Traffic is dense and roads are narrow. School options are important and will

help determine where you might reside.

Choosing a Location

There are many items to consider when choosing a location. Living in Cheltenham or Gloucester

offers the following benefits:

•

Cheltenham: historic, Victorian city of about 100,000 dominated by white stone structures and

outdoor shops

•

Gloucester: more of a city feel than Cheltenham with a population of about 100,000; great

reputation for sports

and has a wonderful cathedral

•

Both towns are steeped in history: Cheltenham was founded in 1086 by the Saxons;

Gloucester was founded in

75 AD by the Romans

•

Living in town increases the opportunities to use public transit or

cycle to work. Drawbacks to living in town include:

•

Homes within price range are smaller than in the countryside although they are still generally

bigger than MOD Estates houses.

•

Parking can be a challenge, particularly for downtown addresses

Living in the countryside or a village offers the following benefits:

•

Most villages/countryside areas are pleasant

•

The homes are generally larger.

Drawbacks to living in the country

include:

•

Travel time to Imjin Barracks and schools could be 15-45 minutes depending on distance, traffic

and weather.

The school your children will attend may impact where you choose to live. The Education Chapter will

give more information on this but for a lot of service members being close to the “fee-paying” school

of choice is important. Most fee paying schools have “US” type bus routes but they are limited to high

density areas.

Financial Considerations

There are several considerations with utilities: tax exemption, meter readings, direct deposit, hookup

fees, pet waivers/policy, etc. The RAF Croughton Housing webpage can provide more detail. Below

are some key questions that will help you have a successful lease/utility experience.

•

Do I need a letting agent? If viewing a property which is being let without a letting agent, the

RAF Croughton Housing Office can provide a standard lease template. In these cases, request

a housing office representative to

inspect the property to confirm it is at an acceptable

standard

•

Ensure that a military clause is included in your lease (Required)

•

Does the property manager have property inspection sheets to note property details?

•

Can the lease have a “move at landlord expense” clause to protect you if the landlord terminates

the lease early?

•

Is there a detailed inventory/conditions list signed by yourself and the property manager? It is

very important all

damage is reported and documented prior to signing to reduce

complications when you leave.

•

Has my sponsor and the RAF Croughton Legal Office looked at my potential lease? (Required)

•

How much is the deposit? Most letting agencies require 1.5 months’ rent as a deposit, plus

the first month’s rent upon signing the lease. Talk to the NSE about the Advanced Housing

Allowance procedure to offset some of this cost. Renewal fees are not reimbursed, so ensure

you know that cost upfront. Pets may also incur an additional deposit.

•

Where are the gas, electric and water meters, what are their readings, and what is the average

annual usage? It is advised that you record meter readings every month. The Utility

Companies read meters 1-3 times a year. Your payments are anticipated charges against an

annual bill. Make sure that the payment is high enough or there will be a lump sum you will

have to pay at the end of the year.

•

What are the local government and utility taxes? Tenants will receive a bill for Council Tax

from their local government/authority. If the landlord does not pay these taxes, this bill needs

to be brought to the RAF Croughton Legal Office as soon as you receive it. The US Service

Members are exempt during our stay here…you DO NOT pay this tax. However, if ignored,

you will receive a court summons for nonpayment of taxes.

•

Have I completed the Moving In Housing Allowance (MIHA) DD Form 2556, Part B at the NSE?

•

Have I competed Overseas Housing Allowance (OHA) DD Form 2367 at the NSE?

•

RAF Croughton UK Referral Assistance brochure is at:

http://www.housing.af.mil/portals/79/documents/AFD-140403-044.pdf. Understand that many of

the agencies and services / utilities listed are relative to the RAF Croughton area and may or will

not apply to Gloucestershire County

CHAPTER 6: Medical and Dental Care

Medical Emergencies

Call 999 (the UK equivalent to 911) or go to the nearest Accident and Emergency Department

(A&E)!

Even during working hours, if it is a serious illness or a threat to life, limb, or eyesight the best

emergency care will be provided by a local Emergency Care Centre.

All Service Members (SMs) and dependents seen at an Emergency Care Centre must contact the

TRICARE Service Centre the next duty day after any emergency, especially if there has been an

admission.

TRICARE UK TOLL FREE

NUMBER:

0800 023 4384

1-877-678-1207

General Healthcare Information

All military personnel and dependents receive their primary and specialty care (medical, dental,

vision, etc.) through the TRICARE Overseas Program (TOP) Prime Remote and International SOS

(ISOS) programs. Emergency services should be sought via the closest provider at the time of

incident to include National Health Care System (NHS), private, US/UK military or other emergency

services. The Imjin Barracks Military Treatment Facility will see all NATO SMs for basic sick call and

some medical readiness exams. The closest Military Treatment Facility (MTF) is located at RAF

Croughton (approximately 90 minutes from Imjin Barracks). RAF Croughton is primarily responsible

for Medical Readiness examinations for SMs. All other services at RAF Croughton are provided

solely on a space available basis for both Sponsors and dependents. Prescriptions may be obtained

through the TRICARE Mail Order Pharmacy (TMOP) program, the NHS (in conjunction with

TRICARE) or the RAF Croughton Pharmacy.

It is your responsibility to maintain the hard copy of your medical records and the record or your

family while assigned to HQ, ARRC. An explanation of the above-mentioned programs and facilities

can be found in the pages that follow.

Imjin Barracks MTF:

0142 527 1261 (EXT 5999)

RAF Croughton MTF:

0128 070 8737 or DSN 236-8737

Please report any access to care issues you encounter to the US Contingent in the HQ, ARRC

Medical Branch so

that we can improve the process for everyone.

Before PCS’ing to HQ, ARRC:

As a rapid reaction element stationed in a remote location it is important for SMs to arrive physically

ready for deployment. Additionally, SMs should make the following arrangements/preparations for

themselves and their dependents (if applicable) prior to arrival:



Projected 6 month green Medical Readiness Status (MEDPROS)



Up to date immunizations and boosters to include but not limited to Typhoid, Anthrax and

Small Pox (can be

waived for families with young children)



Enrollment in the TRICARE Mail Order Pharmacy (TMOP) program; primary care managers

at losing unit station are able to enroll SMs and their dependents (a sponsor can provide the

APO address)



No less than 90 days (180 days preferred) of prescription medications (to include allergy, pain

relief, etc.)



Hand carry hard copies of medical and dental records



Update your Defense Enrollment Eligibility Reporting System (DEERS) for you and your family



SMs may enroll themselves and their dependents (if applicable) in TOP Prime Remote.

Enrollment is required to participate and can be completed prior to PCS’ing or during in-

processing. Information on enrollment can be obtained at: TOP Prime Remote Enrollment.

Facilities/ programs accessible to SMs and dependents

It is the aim of the US Military Health System to ensure healthcare is available to SMs and

families within a

reasonable distance of the SM’s duty station. In most cases, regular and

specialty healthcare

services can be coordinated through TOP Prime Remote/ISOS and is

accessible in the vicinity of Imjin Barracks. If you need assistance in coordinating approval

for services at a nearby location do not hesitate to contact your

US representative in HQ,

ARRC Medical Branch for assistance.

TRICARE Overseas Program (TOP) Prime Remote/International SOS (ISOS)

The TOP Prime Remote is a TRICARE Prime option offered in designated remote overseas locations

for active duty SMs and dependents. TRICARE has partnered with ISOS to identify the best local

providers and facilities and develop a network of

licensed, qualified physicians in remote overseas

areas. Enrollment is required to participate and can be completed prior to PCS’ing or during in-

processing.

Once enrolled in TOP Prime Remote, all medical care is coordinated through TOP Prime Remote

Customer Service Center. ISOS will refer SMs/dependents to a General Practitioner (GP) or

Specialist (to include dental, optometry, behavioral health, pain management, physiotherapy, etc.)

within the network. TOP Prime Remote will then fax the provider a guarantee of payment

memorandum releasing the SMs and dependents from payment of the visit. If coordination with

TOP Prime Remote doesn’t take place in non-emergency incidents or if a physician refers a

SM/dependent to a non-network provider, the SM/dependent may have to pay for the care and file

a claim for reimbursement. Failure to obtain pre-authorization prior to treatment may result in

SM liability for Payment.

Further information on TOP Prime Remote please use the following link: TOP Prime Remote

UK National Healthcare System (NHS)

As serving NATO personnel or the accompanying spouse/child (under 16) of serving NATO

Personnel you are exempt

from charges for NHS treatment, except any statutory charges such as

prescriptions.

If you choose to use the NHS system you will need to register for a NHS number with the initial

facility you use in the system. You may need to provide proof of NATO service or residency in the UK

with your resident visa. Once registered in the system you will want to have the registration number

accessible anytime you access health services in the UK. Note that although you are eligible to

access the NHS services nearest you, it is up to the practice to decide whether to accept new

patients or not.

*In the UK, the word “surgery” is used when referring to a doctor’s office or clinic. The abbreviation

“GP” is short for General Practitioner. A GP is a medical doctor who specializes in general practice

and will typically work in a surgery or larger hospital.

If your NHS GP decides to refer you to a hospital for specialized treatment, then this will not

necessarily be free of charge. Special treatment can be coordinated with TRICARE; however, it is

essential that in non-emergent situations this treatment be authorized prior to attending any

appointments.

For more information regarding the NHS and how to locate a “surgery” near you please use the

following link: National Healthcare System (NHS).

Innsworth Medical Clinic

All NATO military members are permitted to use the British Medical Clinic on Innsworth. The British

Clinic is available during normal duty hours, with a doctor on call during the non-duty hours.

Registration during in-processing with the Imjin Barracks clinic is recommended. Coordination with

the US Contingent medic to complete certain Medical Readiness Exams on location at Imjin Barracks

is a possibility. Be aware that the care is provided at no cost on the equivalent cost basis as it is

provided to a UK Soldier; SMs should request a fee schedule prior to receiving any recommended

procedures.

Some UK Medical providers have different views or methods of treatment from what is expected

in the US. It is

important that any concerns are vocalized directly to the provider or facility at the

time of the concern. Issues or

complaints with the NHS system must be submitted through the

NHS system. A change in provider or second

opinion may be arranged by submitting a request

to TOP Prime Remote.

US Military Services - RAF Croughton Clinic

SMs and dependents may use the RAF Croughton medical and dental clinics on a space available

basis. TOP Prime Remote is the recommend method for access to care for SMs assigned to Imjin

Barracks so general appointments at RAF Croughton will not result in travel reimbursement. Services

provided at RAF Croughton include Family Practice,

Pharmacy, Audiology, Immunizations,

Laboratory, General Dentistry, Behavioral Health Services, Family Advocacy, Alcohol and Drug Abuse

Treatment (ADAPT) and Public Health.

RAF Croughton is the nearest US Military Treatment Facility (MTF) with the ability to update Medical

Readiness

requirements for Active Duty SMs. Check with US Contingent members of the Medical

Branch to find out if there are other options to update specific readiness requirements without travel.

In special cases SMs may be referred to another military facility for specific examinations or follow up

appointments. Travel re-imbursements for referrals or exams scheduled at other military locations

must be pre-approved. As each case presents its own unique challenges and justification it is advised

that you work with the US Contingent in the HQ, ARRC Medical Branch to ensure that authorization

for travel re-imbursement is approved prior to attending your appointment.

24 hour Nurse Advice Line: 00800 475 92330

Medical Appointments: 01280 708 737 (DSN 236-8737)

Dental Appointments: 01280 708 819 (DSN

236-819)

Use of Military Health Systems for Optometry, Audiology, Age/MOS Specific Physical Exams

and other Specialized Procedures

RAF Lakenheath and Landstuhl Regional Medical Center (LRMC) may be the nearest military

medical facility for a specific exam, equipment fitting (advanced dentistry, military eye wear, custom

ear protection), CT scan,

ETS/RET physical, 50+ physical, etc.). If SMs are in need of one of these

services travel re-imbursement must be justified

and pre-authorized. It is recommended SMs work

with the US Contingent Medical Branch, the RAF Croughton MTF and US Contingent finance

representatives to coordinate for these appointments.

Pharmacy

In most cases prescriptions written by US providers are not fill-able by UK pharmacies and

prescriptions written by UK providers are not fill-able by US Military pharmacies. Over the counter

(OTC) medications can be purchased at most local drug and grocery stores. In many cases names

and formularies are different than what you may be used to in the US. To help prevent an avoidable

adverse drug event

(ADEs) always use caution with over the counter options, avoid mixing over the

counter options with other OTC

medications or prescribed medications unless advised to do so by a

physician. For acute or prolonged symptoms seek

medical treatment as advised above. If in doubt,

always seek medical advice. Note that OTC drugs aren't covered through TRICARE outside of the

US.

Existing prescriptions and refills

TRICARE prescription drug coverage is available to all TRICARE-eligible beneficiaries who are

enrolled in the DEERS. The TRICARE Pharmacy Home Delivery or TRICARE Mail order Pharmacy

(TMOP) is your least expensive option when not using the military pharmacy and it's safe, convenient

and easy to use even when you're traveling on a temporary assignment or if you move.

http://www.express-scripts.com/TRICARE/ or go to your AKO, Select: Self Service-My Medical-

TMOP Registration

You can also:



Get up to a 90-day supply for most medications, primarily prescriptions required on a regular

basis



Request refills by mail, phone or online



Send prescriptions to any address in the US and US Territories, including temporary and

APO/FPO addresses

Limitations:



Prescriptions cannot be mailed to private foreign addresses



Refrigerated medications cannot be shipped to APO/FPO addresses



Home delivery to APO/FPO addresses is subject to local laws. There is a chance that

prescription medications sent to APO/FPO addresses may be seized by local nation customs

authorities. If prescriptions are seized, contact Express Scripts at 1-877-363-1303 (within the

US) or 00800 363 13030 (within the UK) to discuss alternative methods

for prescription fills

Issues or delays when using the mail order system can be temporarily rectified by contacting TOP Prime

Remote /ISOS or contacting the RAF Croughton Pharmacy for an immediate refill.

Key Steps:

Update DEERS: If not done so already, update DEERS to current APO address. To do so access

AKO with CAC, Select Self Service, My Family, My DEERS or go to: TRICARE DEERS

Submit New Prescriptions:



Online: Use the Fill a New Prescription form to fill a brand new 90-day home delivery

prescription or switch a current retail prescription to Home Delivery



Mail: Fill out the Mail Order Registration Form (PDF file) and then mail the form and 90-day

prescription to the address listed on the form



Phone: Call 1-877-363-1296 and have your prescription bottle handy. A patient care

advocate will work with SM/dependents’ doctor to transfer maintenance medications to Home

Delivery

Notes:



This is not an automatic process; if a refill is not requested it will not be released!



Provide a good email address and keep addresses up to date - The email address is

how the Pharmacy Operations Center will communicate any issues with prescriptions



The activation process must be completed for each dependent who wishes to use this

website. Each dependent, including the sponsor, will have a unique username and password for

his/her online account



Actively look for email and if emails are not received contact the Pharmacy Operations Center



See the Frequently Asked Questions section at TMOP FAQs

New Prescriptions

TOP Prime Remote/ISOS: Preauthorization for new appointments through TOP Prime

Remote/ISOS will ensure that the initial costs of new prescriptions are covered in the authorization.

Prolonged prescription coordination should be coordinated by contacting a TOP Prime Remote

representative to coordinate prescription fill under your existing

authorization number.

NHS: You or your accompanying dependent may be eligible for free NHS prescriptions if, at the time

the prescription is dispensed, you or your accompanying dependent: are 60 or over, are under 16,

are 16-18 and in full-time education, are pregnant or have had a baby in the previous 12 months and

have a valid maternity exemption certificate (MatEx), have a specified medical condition and have a

valid medical exemption certificate (MedEx), are an NHS inpatient.

Ask your UK provider how to enroll in the NHS prescription program if you believe you may qualify

under one of the listed categories.

RAF Croughton Pharmacy

Prescription services are available at RAF Croughton and can be picked-up during all normal MTF

operating hours. In most cases RAF Croughton cannot fill prescriptions written by UK physicians and

therefore an appointment must be made with a military physician in order to confirm the prescription

is accurate. For any questions or to confirm prescription requirements and stock please contact the

pharmacy at: 01280 708 737 or DSN: 236-8737.

TRICARE Dental Program

TRICARE offers the TRICARE Dental Program (TDP). The TDP benefit, administered by United

Concordia Companies, Inc. (United Concordia), is a voluntary, premium-based dental insurance

program available worldwide to eligible family members of active duty SMs.

While OCONUS, SMs are covered through TOP Prime Remote/ISOS in the same way as other

medical appointments mentioned above. SMs can call CONUS 844-653-4060 for benefits

question or the International SOS at 02087628384.

Family members enrolled in the TRICARE Dental Program and located in OCONUS locations have

the option of working through TOP Prime Remote/ISOS or directly with TRICARE’s partner

company, United Concordia. United Concordia encourages members to complete online registration

for enrollment, claims processing, and

customer service for the TRICARE Dental Program. The

United Concordia logon page can be found here: United Concordia

For more information on the TRICARE Dental Program please use the following link: TRICARE Dental

Program

Quick overview of your options

TRICARE ISOS (PRIME REMOTE)

Over the phone medical consultation

Access to ALTHA

Direct referral to specialty providers

Coverage everywhere you travel including the US

DOD preferred method to access care for both SMs and families: Pre-authorization IS required

Issues with provider claims may become your responsibility to fix/appeal

Military profiles require coordination

Dental for family requires registration

Rx fills are reimbursement based

SM responsibility to ensure that visit/care is recorded in their medical record

UK’s approach to medical care is different than US approach

NHS

No authorizations required

Free prescriptions for children and special conditions

Free dental and optometry for children up to 18/21

In house referral process

No visibility of medical history

Military profiles require coordination

Adult Rx fills are reimbursement based

Referrals to non-NHS providers require TRICARE coordination or claim filing

SM responsibility to ensure that visit/care is recorded in their medical record

UK’s approach to medical care is different than US approach

Air Force MTFs

Access to your medical history

US certified physicians

Direct ALTHA entries

Dental and refill pharmacy services are easy to use

Limited capabilities at RAF Croughton

Inter-service coordination may be required (referrals, MEDPROS entry)

Sister services are secondary

Families are seen on space available basis only

Rx by non-US providers cannot be filled

Imjin Barracks MTF

SMs get equivalent care and treatment as their UK counterparts

Easy accessibility to physical therapy and pharmacy

Willing to coordinate for medical readiness exams within their capabilities

Referrals will be within the NHS System with the ability to seek private care for further treatment

Cannot see family members

Limited capabilities

SM responsibility to ensure that visit/care is recorded in the medical record

UK’s approach to medical care is different than US approach

Lastly, Consider yourself forewarned…

Chapter 7: Childcare, Schools and Adult Education

Points of Contact

School Liaisons for the US Contingent are:

CPT Kimberly A. Hanrahan-Havern - kimberly.a.hanrahanhavern.mil@mail.mil

SSG Elvis N. Umanzor - elvis.n.umanzor.mil@mail.mil

Please contact the School Liaison team as soon as possible for assistance during this process to

answer any questions you may have as the British school system is significantly different.

** It is highly recommended that any/all parents with school-aged children contact the U.S.

community

Schools Liaison Officer (SLO) as soon as possible following assignment notification in order to receive

a briefing on the UK state school registration process and additional guidance from the International

Liaison Office.

Childcare and Preschool

Childcare and Preschool services are available in the immediate area surrounding Imjin Barracks;

most operate on a first come/first serve or space available basis.

In the UK, children beginning at age 3 are entitled to a free, state-sponsored education. Education is

compulsory for 5 year olds and older.

Children aged 3 and 4 are entitled to 15 free hours per week in the UK (utilizing what are called

‘Nursery

Vouchers’). US parents are entitled to this benefit. Parents may also apply to send their

four year old children to UK State schools (equivalent to US public schools).

Enrollment

Enrollment in UK preschool (called Reception, or year 0) is very time sensitive and is linked to

your physical living address. The normal enrollment window closes in January; long before

most service members have orders and well-before most incoming service members locate

their family’s place of residence.

Given these constraints, it is strongly advised to wait until your PCS is complete and you are

settled in your final residence before completing the enrollment process.

For information regarding reception enrollment visit

http://www.gloucestershire.gov.uk/mobile/startingprimary

Day Nursuries

The following nurseries are located directly adjacent to Imjin Barracks: Noah’s Ark and The Old

Station Yard

Nursery. Enrollment spaces are limited; however, station personnel have priority for

admission. Noah’s Ark does not provide a pre-school education.

You can also visit www.daynurseries.co.uk for a comprehensive list of day nurseries available in the

local county of Gloucestershire.

Non-DOD Schools Program (NDSP)

The Non-DOD Schools Program (NDSP) has the responsibility to support educational services at

government expense to authorized command-sponsored dependents of military members and DOD

civilian employees assigned to overseas areas where no DOD Dependents School is available within

the commuting area. Approval for the enrollment of an eligible minor dependent of a DOD sponsor

must be obtained from DODDS-Europe prior to enrolling a child in a non-DOD school.

Before you commit to tuition, fees or register at any school, please familiarize yourself with the

information provided at

http://www.dodea.edu/nonDoD/ and ensure you are properly enrolled with

NDSP before making any commitment.

The transition from a US school to a UK school can be a difficult transition. The curriculum and

structure are completely different, especially for US grades 9-12. Please familiarize yourself with the

NDSP Guide to British Education PDF:

http://www.dodea.edu/nonDoD/upload/UK_ed_.pdf

For children in grades 9-12, it will explain the General Certificate of Secondary Education (GCSE)

and the Advanced Level General Certificate of Education (A-levels).

Enrollment

Upon receipt of assignment orders to the ARRC, contact the ARRC School Liaison Officer (SLO)

(through your sponsor). The SLO will provide information on available schooling options.

Parents may not make a commitment of US Government funds to any educational

institution without completing the following steps to obtain approval from the

approving authority

Note minimal age requirements on home page

Gather information about the educational options available and decide which

option is best for your dependents

If possible, wait until you arrive in country and visit each of the schools that you are

interested in for your children

Once you have made your visit(s) and decided on the school, then you will need to register with

NDSP you can get this through your SLO). This document will

walk you step-by-step through the

online registration process. NDSP will process the request and send email notification to the SLO

and sponsor upon receipt of the complete packet. The packet is complete when all necessary

documents and signatures are included. Upon receipt of approval from NDSP (traditionally notified

via email), NDSP will contact the school directly reference billing, payments, etc.

Grades K-12 Overview

HQ ARRC does not have any Department of Defense Dependents Schools (DoDDS) in the immediate

area (elementary,

middle, or high school). The closest elementary school is at RAF Croughton,

approximately 90 minutes away from HQ, ARRC. The closest junior high and high school are located

at RAF Alconbury, approximately 130 miles away.

Please note: NDSP does not cover Pre-K or Childcare.

Per Non-DOD Schools Regulation 1035.1, paragraph 4.10, placement of students in locations not

served by DODDS schools (e.g. HQ ARRC) is as follows:

UK state schools placement rates are highly dependent on attendance limits/mandates which are

strictly

enforced; parents wishing to register their children will be required to research prospective

schools in the

area(s) they are interested in and then contact the schools to obtain admission

potential.

Grades Kindergarden - 12: Dependent children are eligible to attend either UK public ('state’) schools

or UK private schools (tuition-paying) - reimbursed by NDSP.

If interested in having your children attend UK private schools, it is recommended that parents

contact

these schools in advance of PCS’ing and to visit all these schools upon arrival in the UK.

Typically it takes less than one week to complete enrollment requirements before your child (ren)

can begin school.

All schools require uniforms, NDSP does not cover uniform costs, and operate a 6

day a week school curriculum for school aged children aged

9-18 (except for the following schools

that operate on a 5 day a week curriculum: St. Edwards, King’s, and Kingham Hill).

If attending UK private (or public) schools, students will attend (UK) GCSE courses during grades

9 and 10, and (UK) A-levels during grades 11 and 12.

Arriving grade 10 students will likely experience a difficult transition beginning their UK

education in

middle of the 2-year GCSE program; arriving grade 12 students will experience

less difficulty.

In all cases, it is recommended that grade 9 to 12 students supplement their UK education with

online

(US) courses offered by the Department of Defense Education Activity (DODEA) Virtual

School program.

Grade 9 to 12 dependent children are eligible to enroll full-time in online courses through the

DODEA

Virtual High School program.

Only dependent children attending the DODEA Virtual School full-time will be eligible to receive

a U.S.

high school diploma (if education is completed in the UK). With one exception, Kingham

Hill has an accredited US High School program from the state of Virginia. The school does hold

US classes and US students do not take the GCSEs. Graduating students receive a high

school diploma. The school is 30 miles from post centered in the Cotswold AONB. It does offer

a weekly boarding program to reduce travel.

Below is a listing of some of the UK private schools available under NDSP.

(UK) Independent/Private Schools in the area

Cheltenham College and Cheltenham College Preparatory School

Phone Number: 0044 (0) 1242 522 697

Email: ccjs@cheltenhamcollege.org

Website:

http://www.cheltenhamcollege.org/

Dean Close School

Phone Number: 0044 (0) 1242

258000

Email:

registrars@deanclose.org.uk

Website:

http://www.deanclose.org.uk/

Kingham Hill School

Phone Number: 0044 (0) 1608 658999

Email: a.curwen@kingham-

hill.oxon.sch.uk

Website:

http://www.kinghamhill.org.uk/

Rendcomb College

Phone Number: 0044 (0) 1285 831213

Email: INFO@RENDCOMB.GLOUCS.SCH.UK

Website: http://www.rendcombcollege.org.uk

Saint Edwards School

Phone Number: 0044 (0) 1242-538900

Email:

headmaster@stedwardsjunior.co.uk

Website: http://www.stedwards.co.uk/

The King’s School

Phone Number: 0044 (0) 1452 337337

Email: office@thekingsschool.co.uk

Website:

http://www.thekingsschool.co.uk/

Wycliffe College

Phone Number: 0044 (0) 1453

820412

Email:

senior@wycliffe.co.uk

Website:

http://www.wycliffe.co.uk/

UK State and Grammar Schools:

Attendance at UK State schools still remains authorized for all ages and some members of the

contingent choose this option to facilitate dependents attending the same school or when the locations

and available of state schooling is more convenient. Additional information for the process of enrolling

in State schools in Gloucestershire is available at

http://www.gloucestershire.gov.uk/education . The

mapping tool is useful to identify schools available in each area.

Pate’s Grammar School is the only Grammar school available in the area. Pate’s is a selective

school. Admission to the school has always been by competitive test. Places have always been

offered to the children achieving the highest rank order scores in the Admissions Test. Additional

information for Pate’s Grammar school can be found at

http://www.pates.gloucs.sch.uk/ .

Adult Education Opportunities through US Sources

RAF Croughton is the nearest USAF operated facility. It is approximately 90 minutes from Imjin

Barracks. Most US based educational opportunities will be provided through its education center.

Chapter 8: Pet Travel and Veterinary Services

Importing Your Pet

Not every pet is suitable for international travel. Consider the health, age and experience of the pet.

Long flights, long delays in airports and then the changes in climate and environment once reaching

the final destination may cause more difficulties than some owners and pets would wish to

experience. If the pet has any medical problem, veterinary advice should be sought before preparing

to travel abroad. Special attention should be made to ensure that the pet's ears are clear of infection

before travel.

Another consideration is the cost of international travel with a pet. There are veterinary expenses

involved including examinations, vaccinations, laboratory tests, documentation, other treatment, a

crate, quarantine (should there be a problem with documentation), and shipping costs

also need to

be taken into account. You may consider pet insurance to offset some of the medical expenses.

Recent rules and airline regulations may prevent you from bringing your pet. Research your airline

if you are traveling with a pet. Importing pets can only be done through London Heathrow.

The Department of Environment, Food, and Rural Affairs has a wonderful resource when traveling

from the US to the UK with a pet https://www.gov.uk/take-pet-abroad. They provide documents that

outline what you need to do before arriving at your UK destination. Always check the website for

changes to their policy. The key point is you are responsible for ensuring your pet meets all the

rules for entering the UK. Please also refer to the above web page for the most up to date

information, the steps are laid out quite clearly in an

easy to follow manner.

The Pet Travel Scheme helpline is also very useful:

Telephone: 0370 241 1710

Email: pettrav[email protected]i.gov.uk

Monday to Friday, 8am to 6pm (closed on bank holidays)

Another great resource is Silver Birch Pet Jets

Telephone: 01353 863297

Website: http://www.silverbirchpetjets.com/

The rules are different when entering the UK from non-approved countries, members of the EU and

approved non-members of the EU.

Your pet must have a Microchip

– The UK does not specify a particular type or brand of microchip to be used but, in Europe,

International Standards Organization (ISO) Standard microchips meeting specifications 11784 or

Annex A of ISO Standard 11785 are generally used.

-ISO Standards are used in Europe, so vets and transport companies who undertake pet travel

checks are likely to have only ISO-compatible scanners. If the microchip does not meet either of

these ISO Standards, it is your responsibility to ensure that the microchip can be read upon entry to

the UK. This may mean that you will need to provide a microchip reader (at your expense) to allow

the chip to be read. Some ports of entry may have equipment capable of reading other types of

microchip and you should check with them before you travel. If you do not, your animal may be

refused entry and placed into quarantine and released once it has met all of the requirements of the

Pet Travel Scheme.

Is your pet vaccinated against rabies? Rabies has been eliminated from animals in the UK, so

you will not be

able to update your current vaccine in the UK, but as long as you enter the country

with a vaccine that is at least 21 days old, you are prepared to travel. Also, a vet must treat for

tapeworm 1-5 days before arriving into the UK. A health form is completed for each pet, and the

treatment for tapeworm and rabies is documented.

*If you have a new microchip put in, you must revaccinate your dog with rabies…the certificate MUST

state the microchip number of the animal, the rabies vaccination must be done 21 days PRIOR to

travel.

Are you travelling with your pet on an approved route to ensure acceptable entry into the UK?

Entry into the UK must occur at the London Heathrow airport only. The airline most

widely used is

United Airlines for pet travel. Make sure you have copies of all your pets paperwork in your carry-on

bag, and the originals are ready to be tucked onto the carrier. You should bring a

Ziploc of food for

your pet. Do not feed your pet before the flight, they might get sick. Remember, it is the pet owner's

responsibility to provide:

•

Equipment for the pet - bottled water, non-tipping water container, appropriate snacks for long

journeys, feeding bowl, etc.

•

In addition, the pet owner is best advised to bring equipment with them for any dog "accidents," e.g.

plastic bags, disposable dog mat, shredded newspaper, etc.

Section 1 of the Dangerous Dogs Act 1991 prohibits four types of dog:

•

Pit Bull Terrier

•

Japanese Tosa

•

Dogo Argentino

•

Fila Brasileiro

* It is also an offence to breed from, sell or exchange (even as a gift) a prohibited type of a dog

It is important to note that, in the UK, dangerous dogs are classified by “type,” not by breed label. This

means that whether a dog is considered dangerous, and therefore prohibited, will depend on a

judgment about its physical characteristics, and

whether they match the description of a prohibited

“type.” This assessment of the physical characteristics is made by a court.

There is additional legislation that dog owners should become aware of at:

http://www.defra.gov.uk/wildlife-pets/pets/dangerous/

If you wish your dog to travel with you by ferry or train:

•

Notify Euro star or the ferry company, when making a reservation, that a dog will be travelling - give

the size and weight of the dog

•

Plan ahead and request any assistance, pre-book seats, etc., if required, with the company

•

Check if the dog can accompany the owner/user on the ferry or must remain in the car

•

Have the dog's necessary documentation readily available

Veterinary Services

The Southern European District Veterinary Command (SEDVC) unit at RAF Feltwell (approximately 3

hours from Imjin Barracks) is the only US military vet clinic for all of the UK. Satellite clinics are held at

RAF Alconbury, RAF Croughton, RAF Fairford, RAF Menwith Hill, and RAF St. Mawgan as mission

permits.

Veterinary Services Clinic Building 80, RAF Feltwell DSN: 314 226-7097

Commercial: 01638-527097

Email: vet.clinic@lakenheath.af.mil

Hours: Monday through Friday 0830-1200 and 1300-1630

Mail:

RAF Feltwell Veterinary Clinic

Unit 5095 Box 280

APO AE 09461-5280

There are MANY veterinarians in and around Gloucestershire, if you need help locating one, please

ask your sponsor or on the US ARRC HQ Facebook page.

Other useful information:

As soon as you receive orders and go to make your travel itinerary, let the travel office know you will

be traveling with a pet so they can make sure to put you on an airline that will transport pets. After you

have your flight confirmation, call the airline and ask what is needed to book your pets flight.

The rules for the crate dimensions are extremely specific, please be sure to read/discuss in advance

with the airline so you do not show up and get turned away due to the crate being too small.

If flying United: https://www.united.com/web/en-US/content/travel/animals/petsafe.aspx

If you are having your pet come after you get settled, you can search for quotes here:

https://www.uship.com or http://www.airanimal.com/moves-pet-international.cfm

This is also quite a helpful Facebook page: PCS’ing with Pets to the UK, the main contact for this

page is Dean Faulkner.

Flying a pet can be very expensive: Please see the following Operation Military Pets Assistance

Application:

http://spcai.org/get-involved/military-support/operation-military-pets/operation-military-

pets-assistance-application1/

May you enjoy your furry friend during your time in England!

Newcomer Checklist

Prior to Official Orders

Ensure all forms of Identification are current

for all family members (renew if needed)

Update Wills and POAs (as needed)

Apply for No Fee Passport and Tourist Passports for all PCS’ing Family Members (as needed) *Note, with

ORDERS, the installation will process a No Fee for all Family Members and Official Passport for Service Member

on PCS ORDERS. However, if ORDERS arrive late, this may not be a realistic cost saving options to meet report

timeline

Ensure your pets are allowed in the UK and

research entrance requirements

• Schedule vet appointment to pre check

All requirements such as vaccines, microchip and health certificate

Research useful links from welcome book intro

Once Official Orders are received

o Ensure you also receive NATO Orders

o Schedule overseas medical screening for all family members to include: EFMP, vaccinations, etc. *Note, once

screening is complete. You will need to return to installation ORDERS to get Family Travel Orders Amendment to

Service Member PCS ORDERS

o Schedule appointment with Transportation

Management Office.

 Unaccompanied Baggage

 Household Goods

 Non-Temporary Storage

o Apply for No-Fee Passports for Family Members and Official Passports for Soldier and Family Members.

*Note, Official Passports is not required for Family Members entry into UK, however, Tourist Passport (Blue

Passport) is required

o Schedule appointment for Vehicle shipment (if desired)

o Ensure verification of title or release letter from lien holder

o Ensure insurance company is aware of vehicle location change

o Contact U.S. financial institutions for updated

chip/pin credit/debit cards

o Work with Sponsor to schedule temporary lodging in the UK

o Join ARRC Community (Closed group): https://www.facebook.com/groups/arrccommunity/ and

3 – 2 Months Out

Notify US housing property

manager of move out date. Note, most installations require ORDERS to break lease

agreement

Ensure Government Travel Card is valid and

limit is increased to $10K

Ensure personal Credit Card is valid. *Note, you will most likely use your credit while in transient to pay for up-front cost

until you in-process and receive Dislocation Allowance, Temporary Lodging Allowance, Overseas Housing Allowance, and

Cost of Living Allowance)

Book flights with Official Travel

• UK Army provides transportation from

Birmingham, Bristol, and London Heathrow Airport. If travelling with

pets you must come through London Heathrow.

Check phones to see if they are unlocked and

able to be used in the UK

Apply for a military star card (if you don’t have one), it is REQUIRED to enroll into the Service Members Overseas

Fuel Card program in the UK

1 Month Out

o Ensure all travel arrangements are valid

o Prepare to hand carry important documents (i.e. passports, orders, medical/dental records, school records)

o Have sponsor set up PSC Box at the National

Support Element (NSE)

Things to Consider 1 – 2 Weeks Out

Vehicles at both losing and gaining location. *Note, you will be able to drive in the UK with a valid US license

File change of address with USPS to PSC Box

Mail any “first need items” to the PSC box in the National Support Element at the ARRC